Privacy Policy

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Pilates Gladstone & Pilates Tannum Sands

Pilates Gladstone and Pilates Tannum Sands (referred to as “we”, “us” or “our”) are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store and protect your personal information across both studio locations.

1. What Personal Information We Collect

We may collect personal information including, but not limited to:

Full name

Email address

Phone number

Date of birth

Emergency contact details

Health and injury information relevant to exercise participation

Booking and attendance history

Payment and billing information

This information may be collected when you:

Sign up as a member at Pilates Gladstone or Pilates Tannum Sands

Book classes or purchase passes

Complete waivers, pre-screening or intake forms

Contact us via email, social media or our website(s)

2. Why We Collect Your Information

We collect personal information to:

Provide Pilates classes and related services

Ensure your safety and wellbeing during sessions

Manage bookings, memberships and payments

Communicate important studio updates

Improve our services and member experience

Meet legal and regulatory obligations

3. Health Information

Health information is considered sensitive information and is only collected with your consent. This information is used solely to ensure safe participation in classes at Pilates Gladstone and Pilates Tannum Sands and will not be shared without your permission unless required by law.

4. How We Store and Protect Your Information

Your personal information is stored securely using industry-standard systems and software, including online booking and payment platforms. We take reasonable steps to protect your information from misuse, loss, unauthorised access or disclosure.

Only authorised staff across both studios have access to your personal information where required.

5. Sharing of Information

We do not sell or rent your personal information.

Your information may be shared with:

Booking, scheduling and payment service providers

Professional advisors or contractors where required

Regulatory or legal authorities if required by law

All third parties are required to handle your information securely and confidentially.

6. Marketing Communications

We may send you emails or messages relating to classes, promotions, studio updates or events for Pilates Gladstone and Pilates Tannum Sands. You may opt out of marketing communications at any time by using the unsubscribe link or contacting us directly.

7. Accessing or Updating Your Information

You may request access to, or correction of, your personal information at any time. Please contact us using the details below and we will respond within a reasonable timeframe.

8. Cookies & Website Data

Our websites may use cookies to improve user experience and analyse website traffic. Cookies do not personally identify you and can be disabled through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website(s) and will take effect immediately.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Pilates Gladstone & Pilates Tannum Sands